How do I contact support?

The fastest way to reach us is email. We typically respond within one business day, faster on weekdays during US Eastern business hours.

Email

• General questions, billing, account issues: hello@atlasrisks.com
• Security vulnerability reports: security@atlasrisks.com
• Press & partnerships: hello@atlasrisks.com (mark subject as Press / Partnership)

Contact form

Use the contact form if you prefer a web form. Submissions land in the same support inbox.

What to include in your message

• The email associated with your account (so we can find your record).
• What you tried and what happened.
• If a page errored, the URL and a screenshot help.

Response times

• General support: 1 business day
• Billing issues: 1 business day
• Security reports: 24 hours, 7 days a week
• Enterprise customers: per SLA in your contract

We don’t currently offer phone or live chat support. The two-person team prefers asynchronous email so we can give thoughtful responses rather than rushed ones.